At Dragonfly, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we aim to make the process as smooth as possible. Please read our Return and Refund Policy carefully to ensure a hassle-free experience.

Eligibility for Returns:
We accept returns within 7 days from the date of delivery. To be eligible for a return, the following conditions must be met:

1. The return request must be initiated within 7 days of receiving the order.
2. The product must be in its original condition with all tags, labels, and packaging intact.
3. Products must be unused, unwashed, and in the same condition as received.

Initiating a Return:
To initiate a return, please follow these steps:

1. Log in to your Dragonfly account.
2. Go to the “My Orders” section and select the order you wish to return.
3. Click on the “Return” button and follow the instructions to complete the return request.

Alternatively, you can contact our customer support team at [insert contact email or phone number] to assist you with the return process.

Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a reliable shipping service with tracking to ensure the safe return of the items.

Inspection and Processing:
Once we receive the returned items, our team will inspect them to ensure they meet the return eligibility criteria. If the return is approved, we will process the refund within [insert number] days. The refund will be issued in the original payment method used during the purchase.

Refund Timeframe:
The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution. Please allow [insert number] days for the refund to be processed and credited.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or issue a refund as per your preference.

Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact us . We are here to assist you and ensure your satisfaction with Dragonfly.

Thank you for choosing Dragonfly!